CAN I SAVE MY ITEMS FOR LATER?
Yes, you can save any item in our store by adding it to your wishlist. To do so, simply click on the heart icon in the top right corner of any product image.
WHERE DO I ENTER MY COUPON CODE?
You can enter a valid coupon code at checkout. Note that only one coupin can be entered. Coupon codes can't be combined.
CAN I REQUEST A GIFT WRAP?
Unfortunately we do not offer a gift wrap service at this time.
CAN I CANCEL OR CHANGE MY ORDER AFTER IT IS PLACED?
Yes, you may cancel or change your order immediately after it is placed. Please contact us at email@example.com. We can't cancel or change an order that has been fulfilled or that has shipped.
I PLACED AN ORDER BUT DID NOT RECEIVE AN EMAIL CONFIRMATION
Please check your Junk mail, as the order confirmation may have ended. If you still can't find your order confirmation, please contact us.
WHY WAS MY ORDER - OR SOME OF MY ITEMS - CANCELLED?
If your order order has been cancelled or if some of its items have been cencelled, it is for one of these 3 reasons:
- The items in your order are out of stock
- We can't ship your items to the shipping address entered
- Your order appeared as fraudulent
CAN I CHECK THE STATUS OF MY ORDER?
Absolutely, once your order has been fulfilled, you will receive an automated email with a tracking number and a link to the chosen shipping carrier. You will be able to track the status of the delivery at anytime.
WHAT ARE THE SHIPPING OPTIONS?
All order ship with one of the main Canadian shipping carriers: FedEx, UPS, Purolator, DHL, Canpar, Dicom, etc. Shipping options are Standard and Express. If you choose the FREE shipping option at checkout, your order will ship Standard.
HOW LONG BEFORE I RECEIVE MY ORDER?
Delivery times vary depending on your location and the option you chose at checkout: Standard or Express. Please allow 2-5 business days to fulfill your order and an additional 1-5 business days for delivery.
ARE THERE ANY SHIPPING FEES?
We offer FREE standard shipping with any standard online purchase of $75 or more before taxes.
Shipping fees will apply to orders under $75:
- Standard Shipping / 5-10 business days / $7.49 CAD
CAN I SHIP AN ORDER TO MULTIPLE ADDRESSES?
Unfortunately you can't ship an order to multiple addresses.
HOW DO I TRACK MY ORDER?
Once your order has been fulfilled, you will receive an automated email with a tracking number and a link to the chosen shipping carrier. You will be able to track the status of the delivery at anytime.
CAN I SHIP AN ORDER TO A P.O. BOX?
No, we currently do not ship to P.O. Boxes.
DO YOU OFFER INTERNATIONAL SHIPMENTS, OUTSIDE OF CANADA?
We now offer shipping to the 48 contiguous United States, excluding Hawaii and Alaska. We only offer Ground Shipping with USPS. Shipping is also FREE on US orders over $75 CAD.
Returns & Exchanges
WHAT IS YOUR RETURN POLICY?
You can return or exchange any item that is in its original condition (unwashed and unworn) or defective, unless it was a final sale.
If something is not right with your purchase, you can return or exchange your purchase(s) by mail within 30 days from the date of your purchase. Returns being sent by mail must be addressed to :
Cazza Petite or Zacks
433 Chabanel O #801
Any amount refunded will be applied in the same manner as the original payment. Please note that this procedure may take up to 10 business days to process. Shipping fees are non-refundable.
If it is more convenient for you, merchandise may be returned or exchanged at any of our stores. Bring the item in its original condition with the invoice received by email at the time of purchase with the price ticket still attached within 30 days of your purchase date. Our sales consultants will be happy to provide a hassle-free return or exchange. Any amount refunded will be applied in the same manner as the original payment.
At any time, feel free to contact us by email at firstname.lastname@example.org.
DO YOU OFFER EXCHANGES?
You can exchange merchandise by simply presenting the item(s) and order confirmation in one of our reatil stores. If there's no store near you, please contact our Customer Service y email at email@example.com. Our Customer Service will help you find what you're looking for or advise you on how to ship your items back to our warehouse.
MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?
If you received damaged merchandise, please send us a picture of the item, along with your order number at firstname.lastname@example.org.
RETURNS FOR PURCHASES MADE WITH AFTERPAY
AfterPay refunds will be only be processed once merchandise has been returned .
Returns for All AfterPay purchases must be shipped by mail to :
Modes Cazza Inc.
433 rue Chabanel O,
Suite 801, Tour Nord
AfterPay refunds will be only be processed once merchandise has been received.
Stores will not accept returns purchased by AfterPay.
Payments & Billing
WHAT ARE YOUR PAYMENT OPTIONS?
We accept all major credit cards (American Express, Visa, MasterCard, Discover and Diners Club).
WHAT SALES TAX WILL I BE CHARGED ON MY ORDER?
Sales tax are based on your shipping address. The shipping charges will also be subject to sales taxes. The final amount of sale taxes will be shown to you during checkout.
HOW DO I CREATE AN ACCOUNT?
There are 2 ways to create an account:
- Click on the character icon (Login/Sign Up) displayed at the top right of each page, next to the Search icon. (On a mobile device, "Account" will appear at the bottom the menu tab on the left). You'll then be able to click "Create an Account" and fill out a simple form.
- At checkout, you'll have the option to create an account by clicking on "Create an Account" and filling out a simple form.
DO YOU SAVE MY BILLING/SHIPPING INFORMATION WHEN CREATING AN ACCOUNT?
If you've created an account on our online store, we do save your billing and shipping information. The current address we have on file will automatically show up during the checkout process. You'll be able to make any changes at this time or provide a different "Ship To" address.
CAN I EDIT MY ACCOUNT INFORMATION AFTER SIGNING UP?
Absolutely, just login to your account by clicking on the character icon in the top right of every page. Once logged i, simply click on the "EDIT ADDRESSES" button.
CAN I SEARCH FOR A SPECIFIC ITEM?
Absolutely, you can search for specific items by clicking on our search bar and either:
- enter a style#, a SKU# or simply type generic keywords such as "Printed T-shirt".
DO YOU HAVE SIZE CHARTS TO BETTER HELP ME CHOOSE THE PERFECT ITEM?
Yes, you can display a brand's size chart by navigating to a one of our item's page, and click on the "Size Chart" button (above the sizing options).
ARE THE PRODUCTS COLOUR SWATCHES DISPLAYED ACCURATE?
Although colour swatches should be accurate, note that colours are displayed differently from one screen to another and should only be used as a reference.
I FOUND THE PERFECT ITEM, BUT MY SIZE ISN'T AVAILABLE OR IT IS SHOWN AS "SOLD OUT". CAN I STILL ORDER IT?
Unfortunately not. All items and sizes marked as "SOLD OUT" can't be purchased. We unfortunately can't guarantee that they will be available in the future.
I FOUND AN ITEM IN ONE OF YOUR RETAIL STORES, BUT I CAN'T FIND IT IN YOUR ONLINE STORE. WHY IS THAT?
Item selection displayed on our online store may vary from our retail stores inventory.
CAN I USE A GIFT CARD PURCHASED ONLINE IN ONE OF YOUR RETAIL LOCATIONS?
Unfortunately not. Gift cards purchased on cazzapetitezacks.com can only be redeemed inour online store.
CAN I USE ONLINE A GIFT CARD I PURCHASE IN ONE OF YOUR RETAIL LOCATIONS?
Unfortunately not. Gift cards purchased in one of our retail locations can only be redeemed in one of our brick and mortar store and not on cazzapetite-zacks.com.
Get in touch
Have questions about your order, or a general enquiry?