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FAST AND RELIABLE SERVICE:

Cazza Petite and Zacks will choose the best shipping carrier for your delivery. We work with the best companies in the industry: DICOM, Canada Post, Purolator, FedEx, UPS and DHL. 

PROCESSING TIMES:

All orders placed will be shipped within 3-5 business days, once your payment has been successfully authorized.

SHIPPING FEES:

We offer FREE standard shipping with any standard online purchase of $75 or more before taxes.

Shipping fees will apply to orders under $75:

• Standard Shipping / 3-5 business days / $7.49 CAD

SHIPPING RESTRICTIONS:

We unfortunately don't offer in-store pick-ups at this time or the option to reserve your items at the closest store.

We do not offer international shipping, outside of Canada.

Please make sure your shipping address is correct, as we cannot redirect orders once items have been dispatched.

TRACKING:

Once your order has been shipped, we'll send you an email with the associated tracking number. Just click on the link provided to take you to the carrier's website to track the progress of your shipment. It may take up to 24 hours for your tracking number to be activated on the carrier's site.

If you created an account with us, just login and click on your order number in your order history. 

Returns and Exchanges

You can return or exchange any item that is in its original condition (unwashed and unworn) or defective, unless it was a final sale. 

Returns and exchanges for purchases made on-line

If something is not right with your purchase, you can return or exchange your purchase(s) by mail or in any of our stores within 30 days from the date of your purchase.  To make a return, two options are available;

1- Returns must be sent back by mail and must be addressed to  :

Cazza Petite or Zacks

433 Chabanel O #801

North Tower

Montreal, Quebec

H2N 2J7

Any amount refunded will be applied in the same manner as the original payment.  Please note that this procedure may take up to 10 business days to process. Shipping fees are non-refundable.

2- If it is more convenient for you, merchandise may be returned or exchanged at any of our stores.  Bring the item in its original condition with the invoice received by email at the time of purchase with the price ticket still attached within 30 days of your purchase date.  Our sales consultants will be happy to provide a hassle-free return or exchange.  Any amount refunded will be applied in the same manner as the original payment.

At any time, feel free to contact us by email at: info@cazzapetitezacks.com. 

Returns and exchanges for in-store purchases

If, for whatever reason, you decide that your purchase is not to your satisfaction, you can obtain a refund or an exchange within 14 days from the date of purchase.

You must return the item(s) in their original new condition with the ticket still attached and along with your original bill.

* Final sale merchandise cannot be returned or exchanged.

Returns and exchanges for purchase made with AfterPay

AfterPay refunds will be only be processed once merchandise has been returned .

Returns for All AfterPay purchases must be shipped by mail to :

Modes Cazza Inc.
433 rue Chabanel O,
Suite 801, Tour Nord
Montreal, Quebec
H2N 2J7

AfterPay refunds will be only be processed once merchandise has been received.

Stores will not accept returns purchased by AfterPay