Returns and Exchanges

You can return or exchange any item that is in its original condition (unwashed and unworn) or defective, unless it was a final sale. 

Returns and exchanges for purchases made on-line

If something is not right with your purchase, you can return or exchange your purchase(s) by mail or in any of our stores within 30 days from the date of your purchase.  To make a return, two options are available;

1- Returns must be sent back by mail and must be addressed to  :

Cazza Petite or Zacks

433 Chabanel O #801

North Tower

Montreal, Quebec

H2N 2J7


Any amount refunded will be applied in the same manner as the original payment.  Please note that this procedure may take up to 10 business days to process. Shipping fees are non-refundable.


2- If it is more convenient for you, merchandise may be returned or exchanged at any of our stores.  Bring the item in its original condition with the invoice received by email at the time of purchase with the price ticket still attached within 30 days of your purchase date.  Our sales consultants will be happy to provide a hassle-free return or exchange.  Any amount refunded will be applied in the same manner as the original payment.

At any time, feel free to contact us by phone for any questions toll-free at 1-866-799-0026 Monday to Friday between 8:00 – 17:00 EST or by email at


Returns and exchanges for in-store purchases

If, for whatever reason, you decide that your purchase is not to your satisfaction, you can obtain a refund or an exchange within 30 days from the date of purchase.

You must return the item(s) in their original new condition with the ticket still attached and along with your original bill.

* Final sale merchandise cannot be returned or exchanged.